FAQ

Quick answers to community questions

22 articles in this collection
Written by Ruth Castillo

Sync Frequency

How long does data refresh in MerchantSpring?

Written by Ruth Castillo
Updated over a week ago

What is MerchantSpring?

Written by Ruth Castillo
Updated over a week ago

Uploading Cost of Goods (COGS)

Why are COGS missing?

Written by Ruth Castillo
Updated over a week ago

Is MerchantSpring free?

Written by Ruth Castillo
Updated over a week ago

How much does MerchantSpring cost?

Written by Ruth Castillo
Updated over a week ago

How long does it take to sync my data?

Written by Ruth Castillo
Updated over a week ago

What data can I see in the Sales Performance report?

Written by Ruth Castillo
Updated over a week ago

Custom date range in reports

Written by Ruth Castillo
Updated over a week ago

Which marketplaces can I connect to my MerchantSpring account?

We connect with most marketplaces around the world.

Written by Ruth Castillo
Updated over a week ago

Are FBA fees and taxes included in my report?

Written by Ruth Castillo
Updated over a week ago

How do I request a demo?

Written by Ruth Castillo
Updated over a week ago

Can I remove the demo data?

How to remove or disconnect a channel / store

Written by Ruth Castillo
Updated over a week ago

Agency users FAQ

Can I connect Amazon accounts in other regions?

Written by Ruth Castillo
Updated over a week ago

Can I connect my non-Amazon seller accounts?

Written by Ruth Castillo
Updated over a week ago

Why do my sales not match those in Seller Central?

Written by Ruth Castillo
Updated over a week ago

Why do the sales figures in the Sales by Channel widget not match the Profitability by Channel widget?

Written by Ruth Castillo
Updated over a week ago

How can I see my advertising performance?

Written by Ruth Castillo
Updated over a week ago

Why does the Advertising data in the Profitability report not match the Spend data in the Advertising report?

Written by Ruth Castillo
Updated over a week ago

How do I change my store name?

Written by Ruth Castillo
Updated over a week ago

Why is the BuyBox Win-Rate different from the Featured Offer rate inside Seller Central?

Written by Ruth Castillo
Updated over a week ago

How often does the data in the dashboard refresh?

Written by Ruth Castillo
Updated over a week ago

I want to report an issue. Whom do I contact?

Written by Ruth Castillo
Updated over a week ago