FAQ
Quick answers to community questions
21 articles in this collection
Written by Ruth Castillo
Written by Ruth Castillo
What is MerchantSpring?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
Uploading Cost of Goods (COGS)
Why are COGS missing?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
Is MerchantSpring free?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
How much does MerchantSpring cost?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
How long does it take to sync my data?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
What data can I see in the Sales Performance report?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
Custom date range in reports
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
Which marketplaces can I connect to my MerchantSpring account?
We connect with most marketplaces around the world.
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
Are FBA fees and taxes included in my report?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
How do I request a demo?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
Can I remove the demo data?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
Agency users FAQ
Can I connect Amazon accounts in other regions?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
Can I connect my non-Amazon seller accounts?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
Why do my sales not match those in Seller Central?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
Why do the sales figures in the Sales by Channel widget not match the Profitability by Channel widget?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
How can I see my advertising performance?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
Why does the Advertising data in the Profitability report not match the Spend data in the Advertising report?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
How do I change my store name?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
Why is the BuyBox Win-Rate different from the Featured Offer rate inside Seller Central?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
How often does the data in the dashboard refresh?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago
I want to report an issue. Whom do I contact?
Written by Ruth Castillo
Updated over a week ago
Updated over a week ago