Troubleshooting

Find a path through any problem

8 articles in this collection
Written by Paul Sonneveld and Ruth Castillo

Renewing Amazon tokens

How to renew Amazon tokens

Written by Ruth Castillo
Updated over a week ago

Missing Vendor Retail Analytics

Vendor account connected but there's no Retail Analytics

Written by Ruth Castillo
Updated over a week ago

How to fix Amazon PPC insufficient API permissions

Written by Ruth Castillo
Updated over a week ago

How to fix Amazon Vendor Central permissions error

I can't connect my Amazon Vendor Central account.

Written by Ruth Castillo
Updated over a week ago

Why does the Buy-Box win rate differ from Amazon's Business Reports?

This article explains the differences between Amazon's Featured Offer rate and MerchantSpring's Buy-Box Win rate.

Written by Paul Sonneveld
Updated over a week ago

Report Localization - Missing Amazon data

Written by Ruth Castillo
Updated over a week ago

MerchantSpring orders do not match Amazon Seller Central

This article explains the difference between Orders and Order Items.

Written by Ruth Castillo
Updated over a week ago

MerchantSpring sales are higher than Amazon Business Reports sales

Written by Ruth Castillo
Updated over a week ago