How are cancelled orders handled in MerchantSpring reports?

Cancelled orders are handled differently from completed orders in MerchantSpring reporting. Because cancelled orders do not result in a completed sale, they typically do not generate the same financial events as fulfilled orders.

MerchantSpring reflects cancellations based on the data received from Amazon’s APIs.

How Amazon Processes Cancelled Orders

An order may be cancelled for several reasons, including:

• Customer cancellation before shipment
• Seller cancellation due to inventory issues
• Payment authorization failures

If an order is cancelled before shipment, Amazon typically does not record revenue or associated fees.

As a result, these transactions may not appear in financial reports.

How Cancellations Appear in Reports

Depending on the reporting dataset:

Sales Reports

Cancelled orders may appear in order-level datasets but will usually be marked with a cancellation status.

These orders generally do not contribute to revenue metrics.

Financial Reports

Because cancelled orders do not generate financial events, they typically do not appear in profit calculations.

Performance Analytics

Some reports may still include cancellation metrics to help sellers understand operational performance.

For example:

• cancellation rate
• order failure rates

Notes: 

• Orders cancelled before shipment usually do not generate financial events.
• Cancellation behavior is determined by Amazon’s order processing system.
• MerchantSpring reflects the cancellation status provided by Amazon.

Monitoring cancellations can help identify operational issues such as inventory shortages or listing errors.