Troubleshooting

• Why am I being asked to reauthorize my Amazon connection?
• Why are Buy Box alerts limited or missing for some products?
• Why can’t I see all Product Groups in my report?
• Why does a filtered channel show different data than the main channel?
• Why is Net PPM missing in my Vendor reports?
• Why do Sales and Profitability reports show different numbers?
• What should I check before reporting a data issue?
• What level of data accuracy should I expect in MerchantSpring?
• What reporting limitations exist in MerchantSpring?
• Why might advertising data stop updating?
• Why are advertising sales different from Amazon’s interface?
• Why are some products missing from product reports?
• Why do some ASINs appear multiple times in reports?
• How do I troubleshoot an Amazon connection error in MerchantSpring?
• Why are advertising metrics sometimes not updating?
• Why are some channels not syncing data?
• How do I reconnect Amazon Advertising data in MerchantSpring?
• What causes an Amazon API connection to fail?
• Why do advertising credentials sometimes become invalid?
• How do I reconnect an Amazon account if the connection expires?
• Why do I see duplicate financial events in my reporting?
• What happens if a data sync fails or is interrupted?
• Why does MerchantSpring sometimes show negative profit for a product?
• What causes discrepancies between sales and financial reports?
• Why are some orders missing from my MerchantSpring reports?
• Why are refunds or adjustments appearing on different dates in the P&L?
• Why is my Amazon data delayed or missing in MerchantSpring reports?
• How to connect your Advertising Account using Advertising Manager
• Understanding Amazon’s Deferred Sales Policy and Its Impact on Your Profitability Data
• How to fix "Amazon Did Not Return the Advertising Profile and Credentials" Error
• How to fix "You're not permitted to take this action" error
• How long does AMC setup take?
• What to do if your channel is disconnected from MerchantSpring?
• Channel Overview vs Traffic and Conversion Report vs Amazon Business Report
• How to update your subscription payment details
• Error received when linking my Amazon Advertising account
• How to fix missing Channel Profit advertising data
• Missing Amazon Vendor Retail Analytics
• Why does the Advertising data in the Profitability report not match the Advertising data in the Marketing report?
• Report Localization - Missing Amazon data
• How to deal with leading zeros when uploading COGS
• Why do the sales figures in the Sales by Channel widget not match the Profitability by Channel widget?
• Why is the BuyBox Win-Rate different from the Featured Offer rate inside Seller Central?
• Why does the Buy-Box win rate differ from Amazon's Business Reports?
• MerchantSpring orders do not match Amazon Seller Central
• MerchantSpring sales are higher than Amazon Business Reports sales
• Why do my sales not match those in Seller Central?
• Renewing Amazon tokens
• Why does MerchantSpring sometimes show different numbers from Amazon’s interface?
• Why does MerchantSpring data differ from Amazon?
• Why does my exported report not match what I see in the dashboard?
• Why are deductions not appearing in Channel Profit?
• Why does traffic and conversion data lag behind sales data?