How are Multi-Channel Fulfilment (MCF) orders handled?

Multi-Channel Fulfilment (MCF) orders are partially represented in MerchantSpring, but they are not included in all reports in the same way as standard Amazon orders.

Are MCF Orders Included in Sales Reporting?

No — MCF orders are not included in sales or order performance reports, including:

• Channel Overview
• Sales reporting

This is because:

• Amazon’s API does not provide a reliable sales price for MCF orders
• Without accurate revenue data, these orders cannot be included in sales metrics

Are MCF Orders Included in Profit Reporting?

Partially — MCF-related fees are included, but not the full order data.

• MCF fees are captured and shown in:
  • Profit & Loss (P&L) reporting
  • Channel Profit (as part of overall costs)
• These fees are:
  • Treated as expenses at the store level
  • Included alongside standard fulfilment fees

Are MCF Fees Broken Out Separately?

Currently, no:

• MCF fees are grouped together with standard FBA fulfilment fees
• They are not split out into a separate category

This means:

• You cannot easily isolate MCF-specific costs within reports
• They appear blended into overall fulfilment expenses

Why This Approach Is Used

This behaviour is driven by limitations in Amazon’s data:

• No reliable order-level revenue data for MCF
• Financial data is only available at a fee/expense level
• MerchantSpring reflects the structure of available API data

What This Means for You

• MCF activity will impact costs, but not revenue or sales metrics
• Profitability analysis may include MCF fees without associated sales
• MCF performance cannot currently be analysed as a standalone channel