How do I reconnect an Amazon account if the connection expires?

MerchantSpring connects to Amazon accounts using secure API authentication. Occasionally, this connection may expire due to Amazon’s security policies, permission changes, or account authorization updates.

When this happens, MerchantSpring may temporarily lose access to retrieve marketplace data until the connection is re-authorized.

Reconnecting the account restores MerchantSpring’s ability to retrieve sales, financial, advertising, and product data.

Common Reasons a Connection May Expire

Amazon connections may expire for several reasons, including:

Amazon security token expiration
Changes to Seller Central or Vendor Central permissions
Password or account security updates
Amazon API authorization updates
Revoked application permissions

These events require the account to be reconnected to restore API access.

How to Reconnect Your Amazon Account

Navigate to Settings → Channels
Locate the Amazon account connection
If the connection has expired, the status may show Disconnected or Reconnect Required
Click Reconnect
Follow the Amazon authorization prompts
Confirm access permissions
Complete the authentication process

Once completed, MerchantSpring will resume syncing data automatically.

What Happens After Reconnection

After reconnecting the account:

MerchantSpring will verify API permissions
Data syncing will resume during the next sync cycle
Any missed data will typically be retrieved through a backfill process

Historical reporting will remain intact.

Notes:

Reconnecting does not delete historical data.
Advertising credentials may require separate authorization depending on your Amazon account structure.
Data may take some time to refresh after reconnection.

Troubleshooting

If reconnection fails:

Confirm you are using the correct Amazon account
Verify the account has sufficient permissions
Ensure Amazon login authentication completes successfully

If the issue persists, please contact support@merchantspring.com.au.