Skip to content
English
Go to merchantspring.io
  • There are no suggestions because the search field is empty.

How often should I upload Amazon Vendor chargebacks and deductions?

Chargeback and deduction data should be refreshed because dispute outcomes and statuses can change after the first export.

Amazon chargeback and deduction data should be refreshed regularly because statuses and dispute outcomes can change after the information is first exported.

What is the recommended upload cadence?

Uploading updated data at least monthly is a practical baseline.

A more frequent upload may be useful when:

  • The Vendor has a high volume of chargebacks or deductions
  • Chargebacks have a material effect on profitability
  • Several disputes are currently under review
  • Financial reporting is being prepared or reconciled
  • Amazon has recently updated multiple chargeback outcomes

The appropriate cadence depends on how frequently the account’s data changes and how current the reporting needs to be.

Why do previous periods need to be refreshed?

A chargeback can remain under review for some time before Amazon reaches a decision.

For example, a chargeback included in an earlier export may later be:

  • Upheld
  • Waived or reversed
  • Updated with a different status
  • Changed after additional evidence is reviewed

Uploading only the newest month may not capture changes to older chargebacks.

Where possible, download and re-upload the broadest history supported by the Amazon export and MerchantSpring upload process. This helps update historical records whose statuses have changed.

Why is the process manual?

Where Amazon does not provide a suitable API endpoint, MerchantSpring cannot automatically retrieve and refresh the chargeback information.

The uploaded data therefore represents the information available in the most recent file provided to MerchantSpring.

What should I check before uploading?

Before submitting an updated file:

  1. Confirm the correct Amazon Vendor account and marketplace.
  2. Select the broadest appropriate reporting period.
  3. Use Amazon’s latest available chargeback or deduction data.
  4. Keep the file in the supported MerchantSpring format.
  5. Avoid changing column names or the file structure.
  6. Review the latest MerchantSpring upload guidance.
Important note

A regular upload schedule improves data currency, but reporting will only reflect the statuses contained in the latest successfully processed file.

Need help?

Contact support@merchantspring.io and include the relevant account, marketplace, reporting period, file name and any error messages or helpful screenshots.