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      How to download chargebacks information from Vendor Central?

      Where to download Vendor account chargebacks

      We provide a deep link within the Channel Profit report in your MerchantSpring account.

      Screenshot 2024-12-06 at 8.54.56 AM

      In case it doesn't work, kindly follow the steps below or you can refer to this video:

      1. Log in to your Vendor Central account.
      2. Copy and paste the URL in the window or go to the Menu in the left hand side. Go to Reports > Operational Performance.
        Reports - Operational Performance

      3. In the Operational Performance, navigate to the upper right side - "TOTAL CHARGEBACKS" OR "CHARGES" (depending on the country) > click "VIEW ALL"
        Operational Performance

      4. Select the widest possible date range in the "Issue Date Range", typically, within the last 2 years > click "Apply" > it will give you the total transactions > click "CSV Export" to download the entire file.
      5. Upload the file in MerchantSpring.
      6. If you need any help, just reach out to support@merchantspring.io. We're always happy to help!