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General
- What is “Profitability by Custom Groups” for Amazon?
- How can I optimise dashboard performance when working with large datasets?
- Why might I see data discrepancies between MerchantSpring and Amazon?
- Can custom dashboards be created in MerchantSpring?
- Can MerchantSpring combine data across multiple marketplaces?
- How does MerchantSpring support trend analysis?
- How does MerchantSpring support customer segmentation?
- How does MerchantSpring help analyse customer retention?
- What is Customer Acquisition Cost (CAC) and how is it analysed in MerchantSpring?
- What is Customer Lifetime Value (LTV) reporting?
- What is Profitability Over Time reporting?
- How does MerchantSpring handle large datasets?
- Can reports be shared with external stakeholders?
- How are filters used within MerchantSpring dashboards?
- How are advertising conversions calculated?
- Can MerchantSpring combine advertising and profit data?
- Can MerchantSpring track advertising performance by ASIN?
- How does MerchantSpring calculate advertising attribution?
- Does MerchantSpring support the latest Amazon ad formats?
- How are currency conversions handled in MerchantSpring reports?
- How are storage fees reflected in the P&L?
- How does MerchantSpring treat reimbursements?
- What financial events affect profit reporting in MerchantSpring?
- Why does profit change after Amazon posts adjustments?
- How does MerchantSpring calculate contribution margin?
- How are Amazon fees included in profit calculations?
- What costs are included in the MerchantSpring P&L report?
- How does MerchantSpring calculate profit for Amazon sales?
- How are parent and child ASIN relationships handled in reporting?
- How does MerchantSpring group products with multiple SKUs?
- Why are advertising metrics delayed compared to sales data?
- How does MerchantSpring handle Amazon API rate limits?
- What happens when Amazon API rate limits are reached?
- Why is a newly connected store missing product data?
- What happens if a user disconnects a channel accidentally?
- Can I reconnect a channel without losing historical data?
- What does “posted_at” mean in Amazon financial data?
- What happens when Amazon posts adjustments after a settlement closes?
- How does MerchantSpring treat refunds vs cancellations in profit reporting?
- How are cancelled orders handled in MerchantSpring reports?
- How frequently does MerchantSpring refresh Amazon data?
- Why do financial events sometimes appear days after the order date?
- How does MerchantSpring handle Amazon settlement periods in reporting?
- Does MerchantSpring include Multi-Channel Fulfilment (MCF) orders in reporting?
- Why does the P&L report not match Amazon Seller/Vendor Central exactly?
- What date does MerchantSpring use for financial events in the P&L?
- How to update the credit card in your MerchantSpring account
- What is MerchantSpring?
- What are scheduled reports?
- Can I send a scheduled report to someone outside of my organisation?
- How do I cancel my account?
- How do I customise the color scheme of my account?
- How do I access AMC on my Agency Account?
- How does MerchantSpring calculate currency conversion?
- What is Channel-Level Profitability?
- What is Cost of Goods Sold (COGS)?
- Understanding COGS in MerchantSpring
- How to Link Your Existing AMC Instance to MerchantSpring
- How do I connect my Google MCC account?
- How to link your Google Ads account to your Manager accounts (In Google Ads)
- How does MerchantSpring calculate currency conversion?
- How often does MerchantSpring refresh / resync marketplace data?
- How often does the data in the dashboard refresh?
- Take the tour: Amazon Buy Box manager
- Take the tour: Multi-marketplace dashboard
- Take the tour: eBay Item Specifics Manager
- How do I publish my content in other languages?
- What data can I see in the Sales Performance report?
- eBay badges
- How does MerchantSpring process Amazon financial event data?
- Can MerchantSpring track performance by ASIN instead of SKU?
- What advertising metrics does MerchantSpring support for Amazon?
- How can I ensure my reports remain accurate over time?
Amazon Marketing Cloud (AMC)
- What is Amazon Marketing Cloud (AMC)?
- What can I do with AMC?
- What reports are currently available for AMC on MerchantSpring?
- Can I use an existing AMC instance?
- Do I need to create my own AMC instance on Amazon before using MerchantSpring's AMC feature?
- Can I compare performance over time in AMC?
- Is any personally identifiable information (PII) included in AMC data?
- What is required to create an AMC instance?