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What happens if a data sync fails or is interrupted?

Learn what happens if a data sync fails in MerchantSpring and how the platform recovers from interrupted syncs.

MerchantSpring continuously syncs marketplace data from Amazon (and other marketplaces) to keep reports up to date. Occasionally, a sync may be interrupted due to external factors such as API timeouts, rate limits, or connection issues.

When this happens, MerchantSpring automatically attempts to resume the sync process and retrieve any missing data.

This design helps ensure that temporary interruptions do not result in permanent data loss.

Common Causes of Sync Interruptions

Amazon API Rate Limits

Amazon enforces strict limits on how frequently APIs can be accessed. If these limits are reached, the sync process may temporarily pause until additional API capacity becomes available.

Temporary API Errors

Occasionally, Amazon’s APIs may return errors due to:

  • system maintenance
  • service interruptions
  • unexpected request failures

MerchantSpring automatically retries requests when these errors occur.

Network or Authentication Issues

If an account connection expires or loses authentication permissions, data retrieval may stop until the connection is restored.

How MerchantSpring Recovers From Sync Failures

MerchantSpring includes built-in safeguards to handle interrupted syncs.

These include:

  • automatic retry attempts
  • queued API requests
  • backfill processes to retrieve missed data

Once the connection is restored or API availability resumes, MerchantSpring continues retrieving data from where the sync left off.

Steps to Check Your Channel Status

  1. Navigate to Settings → Channels
  2. Locate your connected marketplace account
  3. Confirm the status shows Connected
  4. If needed, select Reconnect

Notes: 

  • Temporary sync interruptions are usually resolved automatically.
  • Data may appear delayed until the sync resumes.
  • Historical data will typically be retrieved once the connection stabilizes.

Troubleshooting

If data appears missing for more than 24 hours, verify that your marketplace channel remains connected.

If problems persist, please contact our support team at support@merchantspring.com.au.