What should I check before reporting a data issue?

Before reporting a data issue, it is important to verify a few key areas, as many apparent issues are caused by configuration, filters, or expected data delays.

Checklist

1. Check filters and date range
2. Confirm channel is connected
3. Review sync status banner
4. Allow time for data refresh
5. Compare the correct report types

Why This Matters

Many support tickets are caused by:

• filters hiding data
• incomplete syncs
• misunderstanding report logic

Notes

• Always validate configuration first
• Most issues are not system errors

Still Need Help?

Contact support via email to support@merchantspring.com.au if the issue persist, after completing these checks.