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What to Do If You Connected the Wrong Advertising Account
Learn what to do if you connected the wrong advertising account in MerchantSpring, how to remove previously synced campaign data, and how to safely connect the correct account without mixing campaigns in your reports
If you've connected the wrong advertising account to your MerchantSpring channel, don't worry. Our Support team can help you correct the connection and clean up any previously synced advertising data.
However, disconnecting the wrong advertising account does not automatically remove its previously synced campaign data. To avoid mixing campaign data from different accounts, it's important to contact MerchantSpring Support before connecting a replacement account.
Why does this happen?
When you connect an advertising account to a MerchantSpring seller channel, its advertising campaign data is synced and associated with that channel.
If you accidentally connect the wrong advertising account and simply disconnect it, the previously synced campaign data may remain in MerchantSpring.
Connecting another advertising account to the same seller channel without first cleaning up the existing data can result in campaigns from both accounts appearing together in reports.
For example:
- You connect a Walmart 1P advertising account to your Walmart 3P seller channel.
- You realize you've connected the wrong account and disconnect it.
- You connect your Walmart 3P advertising account instead.
- Campaigns from both the 1P and 3P advertising accounts may appear together in MerchantSpring.
This is because disconnecting an advertising account does not automatically remove its previously synced data.
What should you do?
Step 1: Stop before connecting another advertising account
If you've connected the wrong advertising account, avoid connecting the replacement account immediately.
Contact MerchantSpring Support first so we can review the existing connection and determine whether backend data cleanup is required.
Step 2: Contact MerchantSpring Support
Submit a support request to support@merchantspring.io and include the following information:
- MerchantSpring account: The account where the issue occurred.
- Affected channel: The seller channel associated with the advertising account.
- Incorrect advertising account: The account you initially connected.
- Correct advertising account: The account you intended to connect.
- Additional details: When the incorrect account was connected and whether you've already disconnected or replaced it.
If possible, include screenshots of the connected accounts and any campaigns that appear incorrectly in your reports.
Step 3: Wait for confirmation from Support
Our Support team will review the connection and coordinate any necessary backend data cleanup.
This may involve identifying and removing previously synced campaign data belonging to the incorrect advertising account while ensuring that the correct channel data remains intact.
Important: Do not connect the replacement advertising account until our team confirms that the necessary cleanup has been completed or advises you on the next steps.
Step 4: Connect the correct advertising account
Once the cleanup is complete and Support confirms that you can proceed, connect the correct advertising account by following the usual account connection process.
Step 5: Verify your advertising data
After connecting the correct account and allowing the data to sync, check your MerchantSpring reports to make sure the campaigns are correctly reflected.
We recommend checking the Campaigns report and Channel Overview report to confirm that the displayed campaigns belong to the intended advertising account.
If you still see campaigns that don't belong to the connected account, contact our Support team with screenshots so we can investigate further.
Frequently Asked Questions
1. Will disconnecting an advertising account automatically delete its previously synced campaign data?
No. Disconnecting an advertising account does not automatically remove previously synced campaign data associated with the seller channel. Backend cleanup may be required.
2. What happens if I already disconnected the wrong account and connected the correct one?
Don't worry. Contact MerchantSpring Support and explain what happened. Our team can review the existing data and determine the necessary cleanup steps.
3. Will removing the incorrect advertising campaign data affect my seller channel data?
The cleanup should target the advertising campaign data associated with the incorrect account. Our team will review the affected data to ensure that the correct seller channel data is preserved.
4. Can I connect a different advertising account to the same seller channel?
Yes, but if you're replacing an advertising account, contact MerchantSpring Support first. This allows us to review and clean up any previously synced data before the replacement account is connected.
Need Help?
If you've connected the wrong advertising account, our Support team is happy to help.
Contact us before connecting another advertising account so we can guide you through the process and help prevent campaign data from different accounts from appearing together in your MerchantSpring reports.