Why are deductions not appearing in Channel Profit?

If deductions are not appearing in Channel Profit reports, it is usually due to how those deductions are mapped, processed, or dependent on other datasets within MerchantSpring.

Deductions are part of financial reporting logic and are not always applied immediately or universally across all reports. Their visibility depends on correct data mapping and the availability of supporting financial data.

Why This Happens

Dependency on Financial or Vendor Data

Certain deductions—especially vendor-related ones—require supporting data such as purchase orders or financial transactions. If this data is missing or incomplete, the deduction cannot be applied.

Data Mapping and Association

Deductions must be correctly linked to:

• products

• transactions

• financial events

If the mapping is incomplete or incorrect, the deduction may not appear in reports.

Timing of Financial Processing

Deductions may be processed as part of financial events, which are often delayed compared to order data. This means deductions may appear after the initial reporting period.

Report Scope and Filters

Filters or report configuration may exclude the products or channels where deductions apply.

Steps to Investigate

1. Confirm the deduction has been successfully uploaded or configured
2. Check whether supporting data (e.g. vendor or PO data) is available
3. Review the date range of the report
4. Ensure filters are not excluding relevant products or channels
5. Allow time for financial data processing

Notes

• Deductions are often dependent on multiple datasets
• They may not appear immediately after upload
• Vendor reporting requires more complete data than standard sales reporting

Still Need Help?

If deductions are still not visible after these checks, contact support@merchantspring.com.au.