Skip to content
English
Go to merchantspring.io
  • There are no suggestions because the search field is empty.

Why are some channels not syncing data?

Learn why some connected channels may stop syncing data in MerchantSpring and how to restore data synchronization.

If a channel connected to MerchantSpring stops syncing data, it usually indicates that the platform has temporarily lost access to retrieve data from the marketplace API.

This can occur due to authentication issues, permission changes, API limits, or temporary service interruptions.

Most syncing issues can be resolved by verifying the connection and reconnecting the channel if necessary.

Common Reasons Channels Stop Syncing

  • Expired Authentication
    API connections may expire periodically and require reauthorization.

  • Revoked Permissions
    Changes in marketplace account permissions may prevent MerchantSpring from accessing certain datasets.

  • API Rate Limits
    Marketplace platforms impose limits on API usage. When these limits are reached, data syncing may pause until the limits reset.

  • Marketplace Service Interruptions
    Temporary service outages or maintenance events may affect data retrieval.

  • Newly Connected Channels
    If a channel was recently added, MerchantSpring may still be performing the initial data sync.

Steps to Check Channel Sync Status

  1. Navigate to Settings → Channels
  2. Locate the affected channel
  3. Confirm the connection status
  4. If needed, select Reconnect
  5. Complete the authentication process

Notes: 

  • Data syncing typically resumes automatically once the connection is restored.
  • Temporary sync delays are common during API maintenance periods.
  • Large accounts may take longer to sync due to higher data volumes.

Troubleshooting

If a channel continues to show sync issues after reconnection, please contact support@merchantspring.com.au for further assistance.