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Why are some orders missing from my MerchantSpring reports?

Understand why some Amazon orders may appear missing in MerchantSpring reports and how Amazon data processing affects reporting.

If you notice that certain orders appear to be missing from MerchantSpring reports, there are several possible explanations. In most cases, this does not indicate lost data, but rather differences in how Amazon publishes order and financial information.

MerchantSpring relies on Amazon’s APIs to retrieve order and financial data, which means the platform can only report on transactions that Amazon has made available through those APIs.

Common Reasons Orders May Not Appear Immediately

1. Amazon Processing Delays

Amazon sometimes delays publishing order data through its APIs.

Orders may take several hours to appear, especially during periods of high marketplace activity.

In most cases, missing orders appear automatically once Amazon publishes the data.

2. Pending Orders

Orders that are still in pending or unconfirmed status may not yet be included in the data returned by Amazon.

Once the order is confirmed and processed, it will typically appear in MerchantSpring reports.

3. Data Sync Timing

MerchantSpring regularly refreshes data from Amazon, but this occurs on a scheduled cycle.

If an order was placed recently, it may not yet have been included in the latest sync.

Refreshing the report after the next sync cycle should resolve this.

4. Date Filters in Reports

Sometimes orders appear missing because of report filters.

For example:

  • Date range filters
  • Channel filters
  • Product filters

Adjusting your filters may reveal the order in the report.

Steps to Verify Missing Orders

  1. Navigate to the report where you expected to see the order
  2. Confirm the date range filter
  3. Check whether the correct sales channel is selected
  4. Refresh the report
  5. Allow time for the next data sync (https://help.merchantspring.io/en/articles/sync-frequency) 

Notes: 

  • Most missing orders appear once Amazon publishes the data.
  • Amazon API updates can sometimes take several hours.
  • Filtering settings are a common reason orders appear missing.

Troubleshooting

If an order still does not appear after 24 hours:

  1. Verify the order exists in Amazon Seller or Vendor Central.
  2. Confirm the MerchantSpring channel connection is active.
  3. Check that the order falls within the report’s date range.

If the issue continues after these checks, please contact our support team at support@merchantspring.com.au.