Why are some products missing from product reports?

If some products appear to be missing from MerchantSpring product reports, it is usually due to how Amazon publishes product and transaction data through its APIs.

MerchantSpring only reports on products that have associated data available through Amazon’s APIs.

Common Reasons Products May Not Appear

No Recent Activity

Products that have not generated recent sales, orders, or financial events may not appear in certain reports.

Many reports focus on products with measurable activity.

Filtering Settings

Product reports often include filters that may hide certain items.

Examples include:

• Date ranges

• Product filters

• Channel filters

Adjusting these filters may reveal the missing product.

Newly Added Products

Newly listed products may take some time before appearing in reports, particularly if they have not yet generated sales activity.

Catalog Sync Timing

Product metadata may appear later than sales data during synchronization processes.

This is common when a store has recently been connected.

Steps to Check Missing Products

1. Navigate to Reports → Products
2. Confirm the date range filter
3. Review product filters
4. Refresh the report
5. Verify the product exists within Amazon Seller or Vendor Central

Notes: 

• Some reports only display products with recent activity.
• Filters are a common reason products appear missing.
• Newly connected stores may take time to fully populate product data.

Troubleshooting

If a product still does not appear after adjusting filters and confirming activity, please contact support@merchantspring.com.au so our team can review the data sync.