Why aren’t some inactive ASINs showing in the Suppressed Products report?

If an ASIN is inactive due to account health or policy compliance issues, it may not appear in the Suppressed Products report in MerchantSpring. This is expected behaviour and is due to how Amazon classifies listing states.

Understanding the Difference: Suppressed vs Inactive Listings

Amazon distinguishes between two types of listing issues:

Suppressed Listings

Listings that are still active but hidden from search results
Typically caused by missing information (e.g. images, attributes)
These are included in the Suppressed Products report

Inactive Listings (Compliance / Account Health)

Listings that are fully deactivated or removed
Caused by:
- Policy compliance violations
- Account health issues
These listings are not included in the Suppressed Products report

Why These ASINs Don’t Appear

MerchantSpring’s Suppressed Products report is built using Amazon’s definition of suppressed listings only.

For inactive ASINs:

Amazon does not provide the same structured status data or reporting signals
These listings are often removed entirely from the catalog
As a result, they cannot currently be surfaced in the same way within MerchantSpring

Is There a Downloadable Report for These ASINs?

At this time:

There is no dedicated downloadable report in MerchantSpring for ASINs that are inactive due to compliance or account health issues
Visibility into these listings is limited by the data Amazon provides

What This Means for You

Even though:

Suppressed = partially visible issue
Inactive = fully removed listing

From a business perspective, both represent non-sellable products, but they are handled differently in reporting.

Notes

We recognise this gap and are currently exploring improvements.
Always confirm listing status directly in Amazon Seller Central for compliance-related issues
Suppressed Products reports will not include fully inactive listings
Differences are driven by Amazon data availability, not a reporting error