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Why can’t I see all Product Groups in my report?

Learn why some Product Groups may not appear in MerchantSpring reports and how permissions and filters affect visibility.

If certain Product Groups are not visible in your reports, this is usually due to permissions, filters, or how the Product Groups have been created and assigned within the account.

MerchantSpring allows Product Groups to be scoped and controlled, which means not all users will automatically see all groups, even if they exist within the account.

Why This Happens

User Permissions and Access Levels

Product Group visibility can depend on your user role. If your account does not have permission to view certain groups, they will not appear in your reports.

Ownership of Product Groups

Some Product Groups may be created by specific users or teams and may not be shared across all users by default, depending on how your account is configured.

Active Filters

Filters applied in reports may exclude certain Product Groups. For example:

  • selecting a specific channel

  • applying product-level filters

  • narrowing down to a subset of SKUs

No Data in Selected Date Range

If a Product Group has no activity within the selected date range, it may not appear in the report at all.

Steps to Investigate

  1. Remove or reset all filters
  2. Expand the date range to include more data
  3. Confirm your user permissions
  4. Check whether the Product Group has active data
  5. Ask your account admin if the group is shared

Notes

  • Product Groups are not always globally visible
  • Filters are the most common cause of missing groups
  • Groups with no activity may not display

Still Need Help?

Contact support@merchantspring.com.au if Product Groups are still missing after these checks.