Why did my AI credits reset or decrease?

AI credits in MerchantSpring are typically tied to your subscription plan and billing cycle. If your credits appear to reset or decrease, this is usually expected behaviour based on how credits are allocated and consumed.

Why This Happens

Billing Cycle Reset

AI credits are often refreshed at the start of each billing period. This may appear as a reset if your previous balance is replaced with a new allocation.

Usage Consumption

As you use AI-powered features, credits are consumed. A decrease in available credits reflects usage rather than an issue.

Plan-Based Limits

Different subscription plans include different credit allowances. If you reach your limit, available credits may be reduced or restricted.

Feature Usage Differences

Some AI features may consume more credits than others, depending on:

• request size

• complexity of output

• frequency of use

Steps to Investigate

1. Check your billing cycle timing
2. Review recent AI feature usage
3. Confirm your plan’s credit allocation
4. Monitor usage patterns over time

Notes / Caveats / Tips

• Credit resets are usually tied to billing cycles
• Rapid decreases are often due to high usage
• Usage tracking helps avoid unexpected depletion

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