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Why does my Amazon P&L look lower than expected?

Amazon's DD+7 payment delay and deferred reporting changes explained

We want to make you aware of two changes Amazon is rolling out that may affect how your sales and profitability data appears in MerchantSpring — and in Amazon's own reporting tools.

Before we explain what is changing, it is worth being clear about who is affected. These two changes are independent of each other, and your exposure to them will vary:

  • Change 1 — deferred reporting view: Amazon is moving some seller accounts from a settlement-based view to a deferred, accrual-based view. Based on our analysis, we estimate this is currently affecting approximately 30% of sellers on our platform.
  • Change 2 — DD+7 payment delay: Amazon is extending its seven-day post-delivery payment hold to more accounts. We estimate this is affecting approximately 5% of sellers at this stage.

You may be affected by one of these changes, both, or neither. If your reporting looks as you would expect and your P&L figures are consistent with what you see in Amazon, it is likely these changes have not yet reached your account. If you are seeing unexpected differences — particularly around current-month profitability or a gap between Amazon's dashboards and your MerchantSpring P&L — read on for a full explanation and what to do.

These changes are happening at the Amazon level and are not caused by any issue with your MerchantSpring account or data.

Change 1: Amazon moving selected stores to a deferred reporting view

Amazon has begun migrating a number of seller accounts from a settlement-based reporting view to a deferred reporting view. This is a change to how Amazon presents your financial data in its own dashboards and activity summaries.

Under the previous settlement-based view, Amazon's reporting reflected funds that had actually been settled and paid out. Under the new deferred view, Amazon's reporting shows transaction activity based on when orders were placed or processed — even if the corresponding funds have not yet been settled.

We actually welcome this direction. A deferred or accrual-based view reflects activity much more closely to when it actually happens in your seller account, giving you a truer picture of trading performance in any given period rather than one shaped by the timing of settlement runs. It is a more intuitive way to read your business. Amazon is updating its Date Range Transaction and Summary reports for US, Canada, Mexico, and Brazil stores by 30 April 2026, covering any period from 1 January 2025 onwards — and you will be able to see deferred and released transaction statuses clearly within those updated reports.

However, we are observing this change affecting a significant number of European seller accounts as well — including UK, Germany, France, and other EU marketplaces — ahead of or outside of Amazon's stated rollout scope. We are monitoring this closely and will update this page as we learn more.

In practical terms, this means Amazon's own dashboards may now show activity that looks different from what you see in MerchantSpring's P&L reporting. During this transition period, that gap is real and we understand it can be confusing. MerchantSpring currently reports on a settlement basis, which remains the most accurate view of actual funds received — but we are working hard to bring you a deferred view alongside the settled view so you can switch between both and read your business the way that makes most sense to you.

Change 2: Amazon expanding DD+7 deferred payment terms to more accounts

In parallel, Amazon is rolling out its DD+7 deferred payment policy to a significantly larger number of seller accounts — including many that were previously paid on a standard settlement cycle.

Under DD+7, funds from orders are held until seven days after the order delivery date, at which point they are released and applied to your available balance. This means that revenue you might expect to see settled in one period can shift into the following period.

Importantly, because Amazon has simultaneously moved affected accounts to the deferred reporting view described above, this payment delay may be less immediately obvious when looking at Amazon's own dashboards — the activity appears, but the underlying settlement timing has changed. In effect, the two changes compound each other: the deferred view makes the DD+7 payment delay harder to spot.

Amazon has also noted that during the rollout, some sellers may have temporarily seen their transactions displayed at an account-level reserve rather than as individual deferred transactions. Amazon has confirmed this was a transitional display issue and did not affect when funds were actually released. Funds continue to be released seven days after the order delivery date as normal.

For sellers on MerchantSpring, the most visible effect is likely to be on monthly P&L figures. If your store has been moved onto DD+7, you may find that a portion of one month's revenue now appears in the following month's settlement data. This can make profitability appear temporarily lower for the current month than underlying trading performance would suggest.

What this means for your MerchantSpring reporting

  • Your MerchantSpring P&L is currently settlement-based. If Amazon has delayed settlement for your store, that delay will be reflected in your P&L figures.
  • Differences between Amazon's activity summary and your MerchantSpring P&L are expected during this transition period and reflect the timing gap between transaction activity and actual settlement.
  • While Amazon's announcement referenced US, Canada, Mexico, and Brazil, we are seeing European accounts affected too. If you are a European seller and are seeing unexpected differences, this is likely the cause.
  • Historical reporting for fully closed periods — such as last month or last quarter — will not be affected once all settlement data has flowed through.

What we are doing

We are actively working to support Amazon's newer transaction-based data views through updated API integrations. The goal is to give you both views within MerchantSpring — a settled view and a deferred view — so you can see your performance the way that best fits how you run your business. We expect this to be available within the platform by early June and will update you as soon as it is live.

What to do if you have questions

If you are seeing figures that concern you or would like to understand whether your store has been affected, please reach out to your MerchantSpring account manager or contact our support team. We are here to help you interpret what you are seeing and will continue to update this page as the situation develops.