Why is a newly connected store missing product data?

When a store is first connected to MerchantSpring, the platform begins retrieving data from Amazon through several different APIs. Product catalog data is retrieved separately from sales and financial data, which means it may take additional time before all product information appears in reports.

During the initial synchronization process, it is normal for product data to populate gradually.

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Why Product Data May Appear Later

Several factors can delay product data availability during the initial sync.

Catalog Sync Timing

Amazon provides product catalog data through different APIs than order or financial data. These APIs may require multiple requests to retrieve complete product information.

Large Product Catalogs

Stores with thousands of SKUs may take longer to fully sync product metadata, including:

• Product titles

• ASIN mappings

• SKU identifiers

• Category classifications

Products Without Recent Activity

Products that have not had recent sales activity may appear later in reports because the system prioritizes active transactions during the sync process.

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What Data Is Retrieved for Each Product

MerchantSpring retrieves several types of product information, including:

• SKU identifiers
• ASIN associations
• Product titles
• Product categories
• Sales performance data

This information powers product-level analytics across the platform.

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Notes: 

• Product data may appear gradually during the first sync.
• Large catalogs may take longer to fully populate.
• Sales data may appear before product metadata is fully synced.

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Troubleshooting

If product data is still missing after 24 hours, verify that the channel connection remains active in Settings → Channels.

If the issue persists, please contact support@merchantspring.com.au.