Why Is There No Data in My Amazon Vendor Order Management Report?

 Why is my Order Management report empty?

For Amazon Vendor channels, the Order Management report in MerchantSpring only displays Direct Fulfillment (DF) orders.

If your Vendor account does not use Direct Fulfillment, or Amazon is not returning any Direct Fulfillment orders through its API, the Order Management report will not display any data.

This does not necessarily mean that there is an issue with your Amazon Vendor connection or that other Vendor data is missing.

What should I do if I use Direct Fulfillment?

If your Amazon Vendor account uses Direct Fulfillment but the Order Management report is empty, please contact MerchantSpring Support and provide one or two recent Direct Fulfillment Purchase Order (PO) numbers that you expect to see in the report.

Our team can use these PO numbers to:

1. Cross-check the orders against the raw data Amazon is returning to MerchantSpring.
2. Confirm whether the Direct Fulfillment orders are being provided through Amazon’s API.
3. Investigate further and raise the issue with Amazon if the expected orders are not being returned.

What if I don’t use Direct Fulfillment?

If your Vendor account does not use Direct Fulfillment, it is expected for the Order Management report to contain no data.

Other Amazon Vendor reports in MerchantSpring are not affected by this and may continue to display the relevant data available for your account.